Let Spark’s team of healthcare experts help resolve many of your clients’ issues on your behalf.
Think of our Client Services team as an extension of your support team that helps your clients navigate their coverage. We'll handle all of your client requests – quickly, thoroughly, and always on behalf of your agency. We will help you get more referrals, retain clients, and give you peace of mind.
Team members of the Client Services team are referred to as Navigators.
Who we help: Active Clients vs Prospects
Who we help
Any Active Clients
Billing issues - your client receives a bill from their provider visit and believes it should be covered
Finding providers - a client needs to find a new PCPs that are in-network for their plan
Appointment Scheduling - your client needs assistance to see a provider
Policy Coverage Research - a beneficiary needs clarification on what their policy covers
Getting help covering drug costs - a beneficiary needs support in applying for additional support beyond their Medicare coverage
Medicaid Status - we can facilitate calls and check the status of applications, as well as help navigate the next steps.
Updates- we can assist with updating medications, pharmacies, and providers in the platform.
Outside of Scope
Any prospects you are working on enrolling
Assisting agents with prospects
Pre-Enrollment questions, including lookups on the MARx system
Platform Support
Inbound phone/email inquiries from agents
Creating Support Requests on behalf of agents from emails
We do not assist with “Plan Research”