The Spark Platform
Understand key features and how to navigate the platform.
177 articles
Leaderboard
Foster internal competitiveness and motivation by giving LOA agents visibility into how they rank among their peers.
Agent Leaderboard
Contacts
Learn how to manage your contacts
Contact List Work Queues
Contact Stages
Beneficiary Lookup
Export Your Clients and Mail Merge
Request a Client Referral
Never Miss a Task
Create Contact Reports
Agency Book of Business
Automated Plan Exit Flagging
Historical Crosswalks
Automatic Policy Updates
AI Assistant FAQ
SunFire Quote & Enroll
Quote Medicare Advantage and Supplement plans from 100+ companies and enroll your clients directly from the Spark platform.
SunFire Quote & Enroll Overview
Quote & Enroll FAQ
Send a Needs Assessment
Send a Scope of Appointment (SOA)
2026 Sunfire Supported Carriers
Determining Medicaid Eligibility via SunFire and Carrier Portals
Quote Medicare Supplements
SunFire Medicare Supplement & DVH Capabilities
Emailing and Texting Quotes and Comparisons to Clients
Comparing Suppressed Plans in SunFire
Sending E-Sign Plan Enrollment Requests via Text and Email
Quote & Enroll Plan Enrollment E-Signature Process
Finding PINs and Enrollment Codes in Dashboards
Paper Application Submissions
Submitting an Enrollment Application Directly to the Carrier- Video
Health Risk Assessment (HRA)
Complete a Health Risk Assessment (HRA)
Resolving Prescription Issues in SunFire Before Quote & Enroll
Resolving Drug Pricing Discrepancies
Sunfire’s Blaze vs Blaze Connect
CSG Quoting & e-Applications
Marketing
Spark your Marketing! Explore a wealth of resources for marketing strategy, creativity, and success.
Getting StartedGet started with marketing on the Spark Platform8 articles
Marketing MaterialsYour one-stop library of compliant, white-labeled marketing assets right in the Spark platform10 articles
Marketing GuidesComprehensive resources and strategies to help you master marketing11 articles
Social MediaStrategy Guides, Ads, and Resources5 articles
Back Office
Learn more about the options available in your Back Office.
Back Office
Custom Contact Tags
Carrier Contracts 9 articles
User ManagementProvide access to your Spark account with various levels of permissions.1 article
Business PerformanceRun reports on your applications and enrollments.4 articles
Needs assessmentCustomize your needs assessment and intake forms.1 article
Client RetentionWe'll send emails and postcards to your clients throughout the year – at no extra cost, and always in your brand.8 articles
Platform DataCreate an API key to use with Zapier, set up a contact webhook, or export your platform data1 article
Client Services
Let Spark’s team of healthcare experts help resolve many of your clients’ issues on your behalf.
Client Services Overview
About our Client Services Team
Submitting a Support Request to Client Services
Beginning of Year Tips to Help Clients with New Insurance
Client Services FAQ
Record Your Calls
Spark's Call Recording Feature
How to Record Your Calls
Call Recording Support
Call Recording FAQs
Platform Changelog
Keep track of all the changes we’ve been making at Spark by referencing our Platform Changelog!
Platform Changelog