You’ll receive access to your Spark Quote and Enroll account 1-2 business days after you are invited to our platform. You will be able to generate quotes prior to obtaining “Ready to Sell” status on a Medicare Advantage contract with a carrier that supports enrollments through Sunfire. See the list here:

As soon as your Sunfire account has been activated, you’ll receive an email notification from the Spark team.

If you are receiving an error message, you’ll need to complete the setup steps to use our integration on your device. You can follow the steps to this process by clicking the button above.

Yes! Be sure to follow the browser set up steps that are outlined in the set-up button above to properly set up the device. It is recommended to test your Q & E access before bringing your I-Pad to a sales meeting.

Here’s a walkthrough on where you can find your PURL:

Here’s a list of carriers supported in Sunfire:

To quote and enroll with a carrier in your Spark account, you’ll need to be Ready to Sell with Spark as your upline.

Here’s the steps for checking your RTS status:

Still not seeing your carrier appointment in Sunfire? Send us an email to [email protected] and include the carrier and zip code for your plan search and our team will troubleshoot further.

The carrier portal will be the best place to submit your application.

If you are still not seeing a plan that you believe you should be seeing:

PLAN TYPE RADIO BUTTON CURRENTLY SET TO "SPECIAL NEEDS"

If the above steps do not reveal the plan you are seeking, the plan may be suppressed. We are given orders from the carriers to suppress certain non-commissionable plans. As such, those plans will not appear in our tool.

With any doubts, contact your manager/internal support and let them know the:

You'll be able to view your outbound Quotes on the Sunfire page in the Dashboard tool. Once you're there, you can click on Communications at the top of the page and you'll see any quotes you have sent. Here's a walkthrough:

From SunFire, you can email plan comparisons to yourself in order to save/print.

Follow the steps in this guide:

Here’s a list of all of the plans in the SunFire database:

You may manually add the provider during the enrollment application by clicking Manually Add a PCP where it asks for provider info if you indicate the client is choosing a PCP.

While the Spark platform does not currently send texts directly, we have added a feature that allows you to send a hyperlink to your client via text.

To send a Spark Scope of Appointment via text, follow these steps:

Yes, the generic SOA can be found here.

This question is not meant to include the writing agent. If someone other than the writing agent helped the applicant complete the enrollment app, they should select "Yes" followed by one of the options from the drop-down list that describes the applicant’s relationship to the person that helped them (e.g., if another agent helped fill out the enrollment app, select "Agent" in the drop-down options). If no one other than the writing agent assisted the applicant, select "No".

After an enrollment is complete, SunFire submits it to the corresponding carrier. Anthem, Humana, HSCH, and CareFirst may not be edited or canceled after successful submission. These enrollments are sent in real-time. All other carriers are sent nightly, around 10pm EST. Once the carrier receives the enrollment it is processed then routed to CMS.

After you've submitted an application with the new tool, you'll be able to view the app in two places.

You can view any submissions through your PURL from the SunFire tab on the Dashboard page in the Spark platform. Clicking on the SunFire button on the top of the screen will launch the integration and provide your enrollment history for all of your contacts.

The Spark Quote & Enroll tool does not currently pull in a member’s contacts ID after a plan application is approved.

Spark Quote & Enroll does not integrate with carrier portals.

While the Quote & Enroll tool does house some Dental Provider data, it is not comprehensive. It is not recommended to solely rely on the dental provider information in the tool.

If you have any concerns about dental provider information in our tool, please email [email protected], and our team will confirm any needed information!

You'll be able to view your submitted applications in the Dashboard page. Here's a walkthrough on how to get there!

If an app is not on your book of business or you have not been paid, follow these steps, in order:

Carrier processing times are often faster than 10 business days, but they are out of our control and depend on what is going on internally at the carrier and time of year. We send apps to the carriers daily, and in some cases instantaneously.

Most of the errors you'll see are self-explanatory. Here are some of the trickier ones:

This error from the carrier means that the carrier's server was not available at the moment the "Submit" button was clicked. The app was NOT submitted. The carrier advises us that in this case, the agent should continue to re-attempt submission throughout the rest of the day until they receive the error message "Application is already submitted."

This error message was not designed by us, and comes from the carrier.

The carrier states that if an agent receives this error message, it means that the carrier has the app and that it is being processed. If you have any doubts, contact your manager.

The carrier tells us that these error messages most likely mean one of three things:

Here’s what to do:

Carriers do not accept supplemental benefit applications through SunFire. Clients will need to submit riders and applications through the carrier portal.

Our partners at Pinnacle Financial Services offer paper submission support via fax. To submit an application to the via fax, attached for the cover document to utilize their paper enrollment service via fax.

Please use the document below as the cover letter for your applications.

You can also send via email to [email protected]. See attached for their instructions to submit via secure.

If you would like to submit paper apps directly to our carrier partners, see instructions per carrier here.

If an app is not on your book of business or you have not been paid, follow these steps, in order:

E-Signature links will expire after 24 hrs. See below for how to resend an e-signature link.

You'll be able to access your enrollment application history on the Dashboards page.

Click on the Quote and Enroll dashboard at the top of the page.

Find the application that you’d like to resend the signature request to. Click on the three dots and click Resend e-Signature request in the dropdown menu.

You can view a video tutorial on the E-Sign experience for your clients here:

If the customer gets an error message “Invalid link” when clicking an e-sig link on their phone, it is likely because their phone's settings break up long text messages, which can break up the link they need to click.

When this happens, we recommend emailing them a new link: see “How do I send a new link to e-Sign?” If they must receive the link via text, they need to adjust certain settings in their phone, depending on the phone they have.

Try having them take these steps, then send them a new link:

Space in Name Error

Birthdate Error

Blank Screen After Clicking Link

Carriers to that do not support integrated HRA

** As of June 1, 2024 Aetna has discontinued their Health Risk Assessment

The following carriers are slotted to have integrated HRA in our tool:

After an application is submitted, if there is an integrated HRA for that carrier, it will have a Start HRA button.

Agents will be able to complete the HRA there or see the HRA on the Quote and Enroll page on the Dashboard page in the Spark platform.

All plans an agent is RTS for will show on the clients end. All required documents and disclosures are available to the client on the quote itself.

As the client is enrolling themselves into the plan it takes out a lot of the compliance aspect. The agent should still do a SOA before sending the client a plan proposal, however if they only send out a PURL, a SOA would not be required as it is similar to if the customer just went onto a Direct to Consumer site.

SunFire is adding support to address the new law* requiring all insurance producers to include their California license number on external facing communications. This accounts for comparison emails, esig emails, and confirmation emails from SunFire.

*See the CA License # doc for more details.

Step 1. Navigate to the gear icon located in the bottom right corner of the screen. (If you are unable to see this button, please notify your Account Manager)

Step 2: Under Your Information, add the appropriate CA license number

Step 3: Scroll to the bottom of the page to save changes.

Please see the following document:

Yes, you’ll be able to access available Dual/Special Needs plans in Spark Quote and Enroll by selecting the Special Needs filter after generating a quote.

Please see our guide, Determine Medicare & Medicaid Eligibility

Also, here is a walkthrough on looking up Medicaid status in SunFire:

Please see our guide, How to look up Medicaid Eligibility via carrier portals

Using mProducer, follow the steps outlined here to produce the verification code:

At this time, Sunfire has limited Medicare Supplement integration. Available carriers for 2024 are outlined here.

If you would like to use a more robust Med Supp tool you can access CSG Actuarial at the link here.

At this time, Medicare Supplements are agent-assisted applications through SunFire and are not available for self-enrollment through avenues such as a PURL or email comparison.

Anthem applications must be submitted using your individual writing number. The writing number can be found in your Anthem Producer Toolbox under Account Details. See the walkthrough for exact steps: