Important Dates
Important Dates
October 1, 2025: 2026 plans are available for quoting in Sunfire and will appear on agent pURLs.
October 15, 2025: 2026 application submissions are active in Sunfire. Enroll functionality will activate at 12 AM on 10/15 in the timezone of the zip code of the beneficiary on the application.
December 7, 2025: AEP applications are no longer supported. AEP election periods will be removed from Sunfire at 11:59 PM of the local zip code on the quoting session.
Can I send quotes to my clients before 10/15
Can I send quotes to my clients before 10/15
Yes, you are able to send 2026 plan comparisons to your clients from 10/1 - 10/14. The "enroll" functionality on the outbound quotes will activate on 10/15.
When will the AEP election code appear in Sunfire?
When will the AEP election code appear in Sunfire?
"AEP" election codes will appear on 2026 applications at 12 AM on 10/15 in the timezone of the zip code of the beneficiary on the application.
I’m not seeing the AEP election code and it’s after 10/15, where did it go?
I’m not seeing the AEP election code and it’s after 10/15, where did it go?
If you do not see the "AEP" enrollment code on your application it is likely that you are still viewing a 2025 plan. Head back to the quoting page of the application and click the "2026" toggle to start an application for a 2026 plan.
Account Setup & RTS
Account Setup & RTS
We highly recommend completing your quote and enroll account setup by following the steps HERE before AEP. This will ensure that your quote and enrollment tools will be running as expected on 10/15.
Setup steps include:
Add your headshot and phone number—Upload your contact info and headshot to ensure they appear correctly on any outbound quotes and your pURL. If you do not add a phone number, the Spark Client Services number will appear per Sunfire's requirement.
Verify RTS for 2026 - confirm that all of your expected carriers and states are appointed for 2026. If you are missing any carriers or states, submit them via platform HERE ("add a state" and "request a contract" appear on the top right hand corner.
Turn on text and email notifications - turn on email and text notifications to receive updates concerning your e-signature requests and application submissions.
Add CA license number (CA agents only) - add your California license number to your account to ensure your pURL and outbound quotes are compliant.
Which lines of authority do I need for my state licenses?
Which lines of authority do I need for my state licenses?
This can vary by state, please consult the carriers or NIPR for their specific requirements. for example, for the State of North Carolina, an additional Line Of Authority(license) is required by the State in order for agents to sell Medicare Products in that state. It's called Medicare Supplement & Long Term Care.
What is the timeline for a new state appointment to appear in my Sunfire account?
What is the timeline for a new state appointment to appear in my Sunfire account?
New state appointments are subject to carrier processing times. Please anticipate 5-7 business day turnaround for new state appointments to appear in Sunfire after they have been submitted to Spark.
Please note that your upline agency must have a state appointment with the requested carrier for you to have an appointment with the carrier.
Overview of Key Workflows
Overview of Key Workflows
Click the links below for breakout resources on key workflows in the Spark <> Sunfire integration.
Full Quote and Enroll Training (40 mins)
Sign up for our weekly Spark Quote and Enroll training at our event calendar HERE.
Quoting and Enrollment Pins
Quoting and Enrollment Pins
Sunfire requires recipients of quoting and enrollment communications to enter their DOB and a pin to view contents containing their PHI.
Quoting Pin Guide:
Quoting Pin Guide:
E-Signature Guide:
E-Signature Guide:
What does the email to complete an enrollment application look like for my clients?
What does the email to complete an enrollment application look like for my clients?
You can view the email and pin experience at the link HERE.
What is the expiration timeline for quoting pins?
What is the expiration timeline for quoting pins?
Quoting pins in Sunfire will not expire.
What is the expiration timeline for e-signature pins?
What is the expiration timeline for e-signature pins?
E-signature pins expire 24 hours after a request is sent to the beneficiary.
Where can I go to find my pin?
Where can I go to find my pin?
You can access outbound communications and the associated pin in your Sunfire dashboard. HERE are the instructions on where to find them.
How can I resend a quote or enrollment pin?
How can I resend a quote or enrollment pin?
If you need to resend an e-signature request follow the instructions here.
Carrier Functionality
Carrier Functionality
Click HERE to view a full list of carrier functionality in Sunfire.
I’m not seeing a plan listed in Sunfire that I expect to be there, what should I do?
I’m not seeing a plan listed in Sunfire that I expect to be there, what should I do?
If a plan is not listed in your Sunfire instances but appears on a carrier site or Medicare.gov, please reach out to the Spark team with the zip code and plan information and we'll verify if it is suppressed.
Can I see a list of non-commissionable plans?
Can I see a list of non-commissionable plans?
Yes, here is our working list of plans reported as non-commissionable by our carrier partners.
Can I see a list of suppressed plans?
Can I see a list of suppressed plans?
We expect to have more clarity from carriers and Sunfire after October 1 and will share updates as soon as possible.
HRAs
HRAs
Sunfire supports Health Risk Assessment(HRA) submissions for participating carriers. To get all of the details on HRA submission in Sunfire check out our full guide HERE.
What carriers support HRAs in Sunfire?
What carriers support HRAs in Sunfire?
Aetna - SNPs
Anthem/Elevance
Cigna/Healthspring
Clear Spring Health
Devoted
Healthsun / Freedom / Optimum - SNPs
Humana
UHC - SNPs
Wellcare/Centene - SNPs
Zing
View a full list of details HERE.
Where can I go to complete HRAs?
Where can I go to complete HRAs?
After an application is submitted, there will be a Start HRA button on the application if there is an integrated HRA for that carrier.
Agents will be able to complete the HRA there or see the HRA on the Quote and Enroll page on the Dashboard page in the Spark platform.
Why don't I see the button for an HRA on my application?
Why don't I see the button for an HRA on my application?
If you have completed an application and do not see the "Start HRA" button in Sunfire, it may be do to any of the following:
The carrier does not support Sunfire HRAs for the plan type. View a list of HRA limitations HERE.
The HRA submission timeline has closed. View a list of HRA submission requirements HERE.
You have not completed the HRA training with the carrier. Cigna and Humana require carrier portal trainings to be completed for the HRA functionality to appear in your account in Sunfire.
Something else may be up! Reach out to [email protected] to let us know.
Can I access HRA details after it is submitted.
Can I access HRA details after it is submitted.
No, currently Sunfire does not support viewing HRA details after they are submitted to the carrier.
Self-Enrollment pURL
Self-Enrollment pURL
Sunfire offers self-enrollment webpages that tie enrollments submitted by your clients to your writing number.
Where can I find my pURL link?
Where can I find my pURL link?
You can access your self-enrollment pURL by following the instructions HERE.
When will my pURL show 2026 plans?
When will my pURL show 2026 plans?
2026 plans will appear on your pURL on 10/1. Enrollment functionality will not be active until 10/15.
My pURL doesn’t have my phone number and headshot. Please add it.
My pURL doesn’t have my phone number and headshot. Please add it.
You can personalize your self-enrollment pURL by following our setup instructions outlined HERE.
Plans I'm not contracted with are listed on my pURL, can you remove them?
Plans I'm not contracted with are listed on my pURL, can you remove them?
No, Sunfire currently lists all supported carriers on pURLs at this time. Any plan that you are not contracted with will not appear with the "Enroll" button listed.
Spark has an open feature request with Sunfire to support removing carriers from pURL sites; however, we do not have any additional information or timelines on if or when this feature will be available.
My client submitted an enrollment application through my pURL. What happens next?
My client submitted an enrollment application through my pURL. What happens next?
Once the application is completed, it will be submitted to the carrier with you as the Agent of Record, as with any other application in Sunfire.
You will be notified of the application submission via text or email if you have notifications turned on. Follow the instructions here to turn on Sunfire notifications.
You can view any submissions through your PURL from the SunFire tab on the Dashboard page in the Spark platform. Clicking on the SunFire button on the top of the screen will launch the integration and provide your enrollment history for all of your contacts.
Applications submitted via pURL currently do not connect to your contacts in Spark. If your client has completed an application through your pURL you'll need to manually add it to the contact in Spark.