AEP Sunfire Survival Guide

Yes, you are able to send 2027 plan comparisons to your clients from 10/1 - 10/14. The "enroll" functionality on the outbound quotes will activate on 10/15.

"AEP" election codes will appear on 2027 applications at 12 AM on 10/15 in the timezone of the zip code of the beneficiary on the application.

If you do not see the "AEP" enrollment code on your application it is likely that you are still viewing a 2026 plan. Head back to the quoting page of the application and click the "2027" toggle to start an application for a 2027 plan.

This can vary by state, please consult the carriers or NIPR for their specific requirements. for example, for the State of North Carolina, an additional Line Of Authority(license) is required by the State in order for agents to sell Medicare Products in that state. It's called Medicare Supplement & Long Term Care.

New state appointments are subject to carrier processing times. Please anticipate 5-7 business day turnaround for new state appointments to appear in Sunfire after they have been submitted to Spark.

Please note that your upline agency must have a state appointment with the requested carrier for you to have an appointment with the carrier.

As we've seen in previous AEPs, financial headwinds are forcing many MA carriers to make tough decisions around benefits, commissions, and networks. When a plan is not financially sustainable, carriers have a few levers at their disposal to slow growth. These include:

Carriers may request plan suppressions for various reasons, including if a plan is non-commissionable or not marketable (requires paper application submission). Ultimately, the purpose of suppressions is to support slowing unsustainable growth, which enables carriers to increase investments in other markets and plans.

If a plan is not listed in your Sunfire instances but appears on a carrier site or Medicare.gov, please reach out to the Spark team with the zip code and plan information and we'll verify if it is suppressed.

Yes, here is our working list of plans reported as non-commissionable by our carrier partners.

We expect to have more clarity from carriers and Sunfire after October 1 and will share updates as soon as possible.

Humana is opening the Member Activation Initiative (MAI) to all field agents who complete their Humana field certification. MAI gives agents the opportunity to help members complete eligible activities and earn compensation for those engagements. Learn more here.

To participate, agents should:

Quickly surface plans with the benefits, features, and attributes that matter most to each beneficiary, reducing search time and simplifying plan selection.

Compare Non-SNP, DSNP, CSNP, and MAPD plan types side-by-side to better evaluate tradeoffs and identify the best coverage options.

Compare a beneficiary's current plan alongside available plan options, even when the current plan is suppressed.

You can view the email and pin experience at the link HERE.

Quoting pins in Sunfire will not expire.

E-signature pins expire 24 hours after a request is sent to the beneficiary.

You can access outbound communications and the associated pin in your Sunfire dashboard. HERE are the instructions on where to find them.

If you need to resend an e-signature request follow the instructions here.

View a full list of details HERE.

After an application is submitted, there will be a Start HRA button on the application if there is an integrated HRA for that carrier.

Agents will be able to complete the HRA there or see the HRA on the Quote and Enroll page on the Dashboard page in the Spark platform.

If you have completed an application and do not see the "Start HRA" button in Sunfire, it may be do to any of the following:

No, currently Sunfire does not support viewing HRA details after they are submitted to the carrier.

You can access your self-enrollment pURL by following the instructions HERE.

2027 plans will appear on your pURL on 10/1. Enrollment functionality will not be active until 10/15.

You can personalize your self-enrollment pURL by following our setup instructions outlined HERE.

No, Sunfire currently lists all supported carriers on pURLs at this time. Any plan that you are not contracted with will not appear with the "Enroll" button listed.

Spark has an open feature request with Sunfire to support removing carriers from pURL sites; however, we do not have any additional information or timelines on if or when this feature will be available.