Once the contracting link is completed, most carriers (besides Medicare supplements) also require their product certifications to be completed to become ready to sell. Generally, it may take 1-2 weeks for certifications to be verified by the carrier. You can find carrier certifications here.

You can obtain a release by requesting one from your current upline. If you don’t know who your top-of-hierarchy is, call the carrier directly. If the release is not signed by your current top-of-hierarchy, it can cause delays in processing the transfer and may be denied until the correct release is obtained. See here for additional information including a list of carriers that require a specific release form.

Helpful hint: The fastest way to transfer your contracts is with an immediate release from your current upline. Otherwise, you may be subject to waiting periods or carrier blackouts.

You can request a new contracting link through your Spark Platform account. See here for a walkthrough:

Spark receives weekly reports from the carriers. Once received, we’ll update the contract status in your platform account to reflect the new data. We appreciate your patience as you wait for status updates to reflect in Platform. However, if it’s been over a week and the status was not updated, please contact [email protected]. We will investigate with the carrier and respond to your inquiry. You can view your current contract status within your platform account by following the walkthrough here:

For troubleshooting technical issues, your best course of action would be to reach out to the carrier directly. Check your Spark Platform account for carrier contact information. Please check it out here.

You can access Spark’s AHIP discount code here. See AEP 2026 for additional AHIP resources.

Some carriers can take up to two weeks to confirm your certifications and update your Ready-to-Sell status. We will update your contract status to Ready-to-Sell as soon as we receive confirmation from the carrier. You can check the status in your Spark Platform account. See here for instructions:

We have step-by-step guides for each carrier to access certifications in the carrier portal. Please check them out here.

You’ll receive access to your Sunfire Quote and Enroll account as soon as you are “Ready-To-Sell” with a Medicare Advantage contract with a carrier that supports enrollments through Sunfire. As soon as your Sunfire account has been activated, you’ll receive an email notification from the Spark team.

Please note that there is roughly a 5-business-day turnaround from when you are confirmed as Ready to Sell to when you can expect to receive your Sunfire account.

Not sure if you have access, follow our Getting Started guide:

For more information, please see:

Anthem Upline Transfer Information

You can find a list of available carriers here.

See here for instructions on how to view your contracts in your Spark Platform account:

You can view your contract statuses here in your Spark platform.

Still not seeing your carrier appointment in Sunfire? Submit an email to [email protected] and include the carrier and zip code for your plan search, and our team will troubleshoot further.

Please submit a new state appointment request via your platform account. See instructions here:

If you don’t have platform access, please submit your request via this form.

Approximately one week. In the meantime, you may use the carrier enrollment portals to submit enrollments!

You can request a new carrier via the Spark Platform. View a walkthrough here:

Carriers have two ways to appoint you in a state where you are licensed. Either:

The benefit of the “just-in-time” approach is that the carriers and the agent don’t have to pay any state appointment fees until an application is actually submitted. Most states and carriers have moved to just-in-time appointments. That means you just need to be licensed to submit the application.

Just-in-time states include AL, AK, AZ, AR, CA, CO, CT, DC, DE, FL, GA,HI, IA, ID, IL, KS, KY, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NY, OH, RI, SC,SD, TN, TX, UT, VA, VT, WA ,WV, and WY (leaving pre-appointment states: IN, LA, MT, OK, OR, PA, WI).

One problem that arises is that the carrier may not authorize you to use their enrollment tool - or Spark’s enrollment tool - until you are appointed in a state, which creates a catch-22 for just-in-time ones. Another issue is that you might think you hold the proper license, but do not. For this reason, we highly recommend using Spark’s “request a state” feature to avoid these mistakes.

Please visit the Data Studio aka Looker here.

UnitedHealthcare and Anthem will bill you when you pre-appoint for a state. The fee grid can be found here. All other carriers do not have an additional fee to appoint.

If you are adding more than 5+ state licenses, we recommend working with a service to manage your new and renewing licenses. Spark works with Supportive Insurance Services and has negotiated a 10% discount for anyone referred by Spark. Email our contact [email protected] and note Spark to get started.

Florida licensing is a big catch-22.

What you need to do is have a carrier appoint you, even though you haven’t written a policy. Not all carriers will agree to do that, but if you are appointed with Humana ([email protected]) or Devoted ([email protected]) or Cigna ([email protected]), email them the following:

You need to apply for the LA license. You can read more here.

You can sell Medicare Advantage as long as you have the Health license in the state, with the exception of North Carolina, where you need the 35-Med. Supp/LTC license in addition to the health one. See the grid below for details:

state_license_and_appointment_requirements.xlsx