You must take certifications to sell Medicare Advantage and Prescription Drug Plans. You do not need to certify to sell Medicare Supplement plans. You must certify annually, but the next year’s AEP certification may apply for the current year (e.g., in July 2025, taking the 2026 certification will allow you to sell 2025 and 2026 plans). The carrier makes certifications available roughly between the last week of June and the first week of July.
You must contract with the carrier before taking certifications. If you haven’t requested a contract, please do so directly from the Spark Platform. If you are looking for contracting support, view our walkthroughs:
National Carriers
National Carriers
Below are certification walkthroughs for Aetna, Anthem, HealthSpring (Cigna), Humana, UnitedHealthcare, Wellcare, Scan, Devoted, and Molina.
Regional Carriers
Regional Carriers
See below for certification walkthroughs of Alignment, Brand New Day & Central Health, BCBS AZ, Kelsey Care, Clever Care, Blue Shield of CA, BCBS of Texas, Mutual of Omaha, Freedom/Optum, Gold Kidney, and Florida Blue.
FAQ
FAQ
I failed my UnitedHealthcare certification 6 times. What can I do?
I failed my UnitedHealthcare certification 6 times. What can I do?
Email [email protected]:
"Hi all -
My name is <name> NPN <NPN>; I tried taking my certifications but failed all 6 attempts. Unfortunately, <reason for failure>, which caused a number of failures. Can you please re-enable the certifications another time, and I'll take them in a location with better internet?
Thank you,
<name>
<party ID: xxx>