Contacting the Client Services Team
If you want to contact Client Services as the agent, please submit a support ticket for your active client.
How to Submit a Support Request
View the walkthrough below to learn how to create a Support Request:
Next Steps for Clients
Agents can inform their clients of the following:
Agent’s clients will receive correspondence from the following places:
Call: (346) 771-9967
Text: (855) 949-2097
Email: [email protected]
Agents should tell their clients they will receive a follow-up within 1 to 2 business days.
Agents can monitor and communicate with the Client Services team on the Support request ticket that has been created in their account.
Your active clients can contact the Client Services Team at (346) 771-9967 or email [email protected].
Agents can email their clients the following:
📨
Hello (client name),
I submitted a request with Client Support with Spark Advisors, who are experts in submitting Medicare beneficiaries in navigating their health coverage. A navigator from the Spark team will be helping you resolve (issue) as we discussed. They will be reaching out to you in 1 to 2 business days and will contact you via phone from (346) 771-9967 or view email from [email protected].
The Spark Advisor Client Services Team provides support regarding any issues you may have with your Medicare coverage. The navigators are supportive and will make sure your issue gets resolved.
Please let me know if you need additional support.
Best,
Agents can provide Spark Partnership Letter to Clients as an introduction to the Client Services Team (see below).