Engage with your diverse clientele with just a couple clicks! Many of Spark’s features and correspondences are available in Spanish.
Translating the Platform to Spanish in Google Chrome
When using Google Chrome, you are able to translate your current page on the platform into Spanish. See the following guide to learn how to set up page translation.
Marking your contacts as Spanish Preferred Language
Features that Translate to Spanish
The following features will route Spanish engagements to contacts with a Spanish language preference in Spark. For a quick walkthrough on how to change a contact's language preference, click here.
Support Request/Client Services—Contacts with a Spanish Language preference will receive assistance from a Spanish-speaking navigator.
Sources - Contacts that have a Spanish Language preference will receive the Sources survey translated to Spanish
Needs Assessment - Contacts that have a Spanish Language preference will receive the Needs Assessment survey translated to Spanish
Scope of Appointment - Contacts that have a Spanish Language preference will receive the Scope of Appointment translated to Spanish
Client Retention Program - Our client retention program sends postcards and emails in Spanish to all contacts identified as Spanish speakers.
FAQ
Is the newsletter available in Spanish?
Is the newsletter available in Spanish?
Yes! As of May 15, 2024 we now offer the Client Retention newsletter to Spanish clients.
Is Spark Client Services able to call phone numbers that start with international phone codes?
Is Spark Client Services able to call phone numbers that start with international phone codes?
We are able to only call US phone numbers even if the +52 number is from the US side of the Mexican border.
Is there a Spanish option when individuals call Spark Client Services?
Is there a Spanish option when individuals call Spark Client Services?
Our client services number is answered in English. If a non-Spanish speaking navigator answers, they will do their best to connect the caller to next available Spanish speaker.
Are the client retention postcards sent in Spanish?
Are the client retention postcards sent in Spanish?
If the client’s “Language Preference” is set to Spanish in their contact in the Spark account, we will send the client retention postcards in Spanish. The postcards include:
New Plan Enrollment
AEP Survey
Birthday Cards
The only engagement that is not translated yet is the email newsletter. We do not have a current timeline for newsletter translation.
Click here to see our current client retention engagements.
If I opt for birthdays cards to be sent, will my Spanish speaking clients receive a card in Spanish?
If I opt for birthdays cards to be sent, will my Spanish speaking clients receive a card in Spanish?
Yes, as long as their "Language Preference" is set to Spanish.