When am I billed after reaching the free 150 hours of call recording?
When am I billed after reaching the free 150 hours of call recording?
You are billed monthly and are charged $.02 per minute.
Are the 150 free hours of call recording provided each year, or is it a one-time, lifetime allowance?
Are the 150 free hours of call recording provided each year, or is it a one-time, lifetime allowance?
The 150 free hours of call recording are provided each year.
If I don’t use all 150 hours, will the remaining hours roll over?
If I don’t use all 150 hours, will the remaining hours roll over?
No, any unused free hours will not roll over.
Who is responsible for the $0.02 per minute charge once the 150 hours have been exceeded?
Who is responsible for the $0.02 per minute charge once the 150 hours have been exceeded?
Spark sends an invoice to the agent
How long will the calls be on the platform?
How long will the calls be on the platform?
Indefinitely, so you are able to download them at your convenience.
Can I delete calls from my platform myself?
Can I delete calls from my platform myself?
No, but you can reach out to the Support team for assistance.
Do you provide transcripts of the calls?
Do you provide transcripts of the calls?
At this time, we do not support transcripts with the recordings.
Can I use the number without recording?
Can I use the number without recording?
Yes, if you make an outbound call, you can select the option for Do Not Record.
Can I use a third-party service and then upload/store the calls on Spark?
Can I use a third-party service and then upload/store the calls on Spark?
At this time, that is not a feature included.
How will I know an inbound call is for my Spark business number?
How will I know an inbound call is for my Spark business number?
Upon answering, you will be prompted with a voice message.
Can I change my Spark business phone number or use an old one?
Can I change my Spark business phone number or use an old one?
At this time, no, you must use the number you are given if you want to use the Call Recording feature within Spark.
Where can I learn about the number of hours I have used?
Where can I learn about the number of hours I have used?
Reach out to the Support team at [email protected] to get more information on your call usage.