It’s essential for LOA Agents to use fully compliant call center tools when completing enrollments by phone. To support this, Spark has integrated Sunfire’s Blaze Call Center solution, specifically designed to meet these requirements.

Sunfire Blaze Connect is designed primarily for field agents, while Sunfire Blaze is tailored to support LOA Agents.

For example, with Sunfire Blaze for LOAs, each enrollment application starts with a set of required details that agents must review with their clients before proceeding.

To access Sunfire Blaze, ensure that you are logged in to the platform and have selected LOA View from the top right corner, under Change View.

In the left-hand menu, click Contacts. Choose a contact, then select Quote & enroll.

Under the Quote & enroll menu, click Open SunFire.

Sunfire Blaze will launch in a new window, displaying the healthcare plans available for your selected contact.

To proceed, click the green Enroll button beneath the plan you wish to choose.

The enrollment process begins on the Begin Application page.

This page contains required scripts that you must read aloud and receive verbal confirmation from the client before moving forward.

On the Applicant Info page, you'll be prompted to confirm who is completing the enrollment.

You’ll also be asked to collect and verify the following details:

The next step is Medicare Info, which requires you to enter information from the contact’s Medicare Card and respond to questions, including those about Medicaid and their enrollment period.

Under Plan Details, you will be asked to confirm plan type and payment preference.

The final step is Review & Submit. Here, you will confirm all client details, Agreements, and Signature preference.