Ignite is Sunfire’s tool for completing BA. It connects directly to Blaze, so the enrolling agent can pass a newly enrolled member straight to a BA Advocate in one continuous flow.

How Ignite works:

Getting set up with Ignite:

Spark works with Sunfire to set up each participating agency on its own dedicated Ignite portal.

How to access Ignite:

For more on Ignite functionality, see below:

For call centers, most BA programs follow three steps:

The onboarding steps are called modules, and they differ by carrier. Common examples are a third-party verification call (TPV), a health questionnaire (HRA), and help scheduling a wellness visit or PCP visit.

Do NOT skip a step if the member does not complete a step (ex: chooses not to register for Pharmacy Benefits or schedule a PCP visit). Instead, select “Decline” or “Not Now” in Sunfire to complete the module.

Remember, workflows will differ slightly by carrier. The example below is for Elevance and uses fake beneficiary data.

Step 1: Enrolling Agent completes the enrollment in Blaze

Step 2: Transfer the new member to Ignite

When the enrolling agent submits an enrollment that qualifies for BA (ex: Elevance MA Plan), a script pops up prompting the transfer.

Step 3: BA Advocate finds the new member in Ignite

BA Advocate opens the Contacts page, where enrollments that need activation show the status "Disposition Pending."

Step 4: BA advocate selects the member from the Ignite queue.

BA Advocate clicks Unlock Contact to open the member's profile.

Step 5: BA Advocate reviews the member's profile

The profile includes details such as plan history. The Opportunities tab lists every outstanding step in the BA workflow.

Step 6: Start Guided Flow to begin the applicable carrier's onboarding steps

This starts the carrier’s onboarding steps. Scripting will appear on the right side of the screen to guide the Advocate through the conversation. Complete TPV first, within the allotted 2-hour window. You can return to complete the other modules later, within the carrier's required window.

What if the BA Advocate needs to send an enrollment back? If something on the application needs correcting (for example, a medication entered incorrectly), the BA Advocate can return the enrollment to the writing agent with notes instead of submitting it. The agent receives an email with the enrollment code, the return reason, and the advocate’s notes, then can edit the application and resubmit it without starting over.

Programs differ by carrier, and not every carrier requires every module. These details are subject to change. Final payment may depend on the member staying enrolled, carrier validation, and other carrier-specific guidelines. We'll keep this page updated as compensation, required modules, and deadlines change.

*TPV must be completed within 2 hours of submitting the enrollment in Blaze. Otherwise, the enrollment won’t qualify for BA or be eligible for full compensation. Expired enrollments show as “Enrolled” in the Ignite queue and can’t be worked by a BA Advocate.

**Displays only if the member is eligible.

What each module means

Not every carrier will require every module. The definitions below are general; names and requirements vary by carrier, so check each carrier’s details below

*For most carriers, providing the education counts as completing the module. HealthSpring is the exception: it pays for PCP and Wellness Visit modules only when the member schedules the appointments.

Agencies can earn an additional $50 (non-SNP) or $100 (SNP) per completed activation on eligible Elevance MA plans. Payment goes to the upline agency on the 3rd commission cycle of the month, once the enrollment has effectuated.

Eligible Plans

Program Rules

Additional Training: Videos with instructions to complete each Elevance module

Humana’s program is called MAI (Member Activation Initiative). Agencies can earn an additional $50 per completed activation. If only the HRA is completed (SNP plans only), the payment is $25 instead. There is no compensation for a standalone MCA (non-SNP).

Payment goes to the upline agency once the enrollment has effectuated.

Program Requirements:

Eligible Plans

Rules

Additional Training: Videos with instructions to complete each Humana module

Unlike other carriers, HealthSpring pays for each completed activity, not for finishing the full BA flow. Agencies earn $5-$50 per activity on eligible MAPD enrollments (D-SNP and non-D-SNP). Each activity is paid on its own, so an HRA completed without the other modules still earns $50.

Payment goes to the upline agency, based on how the agent of record is set up to receive commissions.

Program Requirements:

Eligible Plans

Program Rules

Additional Compensation Details

Additional Trainings: Videos on HealthSpring BA (New MVP > HealthSpring BA)

For UHC, the writing agent can complete the onboarding modules in Ignite after submitting the enrollment. UHC has no TPV step, so no transfer to an in-house BA Advocate is required.

Agencies can earn up to $50 per enrollment: $25 for a completed HRA and a $25 bundled payment for completing the remaining modules. All modules must be completed within 3 calendar days of the application signature date to qualify for payment.

Payment goes to the upline agency the writing agent is directly assigned to.

Program Requirements:

Plan Eligibility

Rules

Additional Compensation Details

Training Resources: UHC Training Videos (New MVP > UHC BA)

Spark is finalizing a partnership with Zing for AEP 2027. Details on Zing's program coming soon.

Before AEP, make sure you have:

Note: After you send the invite, it may take up to 24 hours for Sunfire to set up their account. Once it’s ready, they can log into Ignite using their Spark email and PW