IntelligenceX (IX) (formerly known as ComplianceX) is an AI-powered platform that helps agencies monitor calls, track agent activity, and manage regulatory requirements in one place. Using advanced technology and automation, it reviews call recordings, identifies potential compliance risks, and supports quality assurance in maintaining oversight and performance standards.
Video 1: Getting Started
Video 2: Daily Monitoring -- What To Do Each Day
Video 3: Understanding Quality Scores and Reading a Call Scorecard
Video 4: When to Coach & How to Prepare -- Coaching Best Practices
Video 5: Using Bookmarks and Identifying Trends
Video 6: How to Use Reports
Video 7: Putting it All Together
Questions
If you have any questions or need assistance with your IX you can email [email protected].