How to Use This Help Center
Welcome to the Spark Compliance Help Center — your go-to resource for understanding compliance requirements, staying in good standing, and getting answers fast. Whether you're an agency leader, an individual agent, or a carrier partner, this space is built to support you.
What You'll Find Here
This Help Center is organized around the way you actually work — from getting started with Spark, to submitting marketing materials, to understanding how your agency is monitored and what to do if something goes wrong.
Here's a quick map of what's inside:
Start Here — Spark Compliance Overview New to Spark? Start here. This section covers our compliance program, policies, code of conduct, and how to reach our team.
Agency Monitoring, Risk Tiers & Reinstatement Learn how Spark monitors agency activity through CAMP, what your risk tier means, and what steps to take if your agency receives a complaint or faces suspension.
Marketing & Communications Compliance Everything you need to create, classify, and submit compliant marketing and communication materials — including scripts, SOAs, websites, events, and more.
Branding, Titles & Required Disclosures Quick reference for compliant use of titles, disclaimers, logos, and required language — including TPMO disclosures and Spanish-language materials.
Plan Types & Enrollment Compliance Reference guidance for SNP plans, LIS, SSBCI, misaligned plans, and other enrollment-specific compliance topics.
Compliance Training & Regulatory Updates Access training videos, the Spark Compliance Academy, AEP guidance, and the latest regulatory updates — including CY2027 Final Rule changes.
Who This Is For
This Help Center is designed for three audiences:
Agencies — Find monitoring standards, reinstatement workflows, marketing submission guidance, and everything you need to stay in good standing with Spark and your carriers.
Agents — Get clear answers on compliant selling practices, SOA requirements, communication rules, and how to handle beneficiary interactions correctly.
Carriers — Access Spark's compliance program overview, monitoring standards, and contact information for escalations or questions.
How to Find What You Need
Browse by section using the navigation above — sections are organized by topic and workflow so you can find what you're looking for without guessing.
Use search if you have a specific question. Try plain-language terms like "SOA requirements," "TPMO disclaimer," or "agency suspension."
Check Compliance Updates regularly — especially during AEP season and when CMS releases new guidance. We update this Help Center when regulations change.
Still Have Questions?
Our Compliance Team is here to help. If you can't find what you need, reach out directly:
We're committed to being a true compliance partner — not just a rulebook. If something in this Help Center is unclear, incomplete, or missing, let us know. Your feedback helps us make this a better resource for everyone.
This Help Center reflects current CMS guidance and Spark compliance standards. Content is reviewed and updated regularly, including in response to annual regulatory changes.