Compliance
Compliance requirements, monitoring standards, and approval processes for all agencies operating under Spark. This section explains how to submit materials, meet TPMO expectations, and remain in good standing.
43 articles
- Compliance Agency Monitoring Program (CAMP)
- Understanding Your Agency Risk Tier
- Understanding your Agency Compliance Metrics: CTMs and Non-CTMs
- Understanding Your Agent's Compliance Metrics
- Agent Suspension: Spark Monitoring
- Agency Carrier Suspension: What happens & What to Do
- Compliance Allegations & Complaint Questions
Marketing & Communication Compliance
Guidance to help agencies correctly classify, create, and submit compliant marketing and communication materials.
- Marketing vs Communication Materials
- Submit Marketing & Communication Materials for Spark ReviewGuidance on how to submit marketing and communication materials for Spark review before use, including CMS requirements, scripts, spreadsheets, disclosures, and state-specific rules.
- Marketing Materials Guide
- Communication Materials Guide
- Sales Scripts and Templates
- Agent Licensing and Role Requirements
- Call Recording Requirements and Scoring
- Compliant Communication with Medicare Eligibles
- Agents Brokers as TPMO’s and TPMO Disclaimer
- “One-to-One” Contact Rule
- Scope of Appointments (SOA)
- Lead Generating ActivitiesForms such as Business Reply Cards (BRC) and/or Permission to Contact (PTC) forms used to generate Medicare leads
- Agency & Agent Created Websites
- Marketing in a Healthcare Setting and Working with Providers
- Marketing Sales Event
- Reminder: D-SNP Marketing RestrictionsReminder from CMS regarding the existing restrictions on marketing to individuals who are dually eligible for Medicare and Medicaid
- Educational Seminars & Events
Branding, Titles & Required Disclosures
Guidelines for Marketing Materials