Compliance
Compliance requirements, monitoring standards, and approval processes for all agencies operating under Spark. This section explains how to submit materials, meet TPMO expectations, and remain in good standing.
44 articles
Start Here --> Spark Compliance Overview
Quick links, Contact Us, & Governance
How to Use This Help Center
Contact Spark ComplianceHow agencies and agents can contact Spark’s Compliance Team for guidance, support, and questions across all areas of compliance.
Compliance Program Requirements for AgenciesAs a Spark downline agency, you operate as a First-Tier, Downstream, or Related Entity (FDR) you must meet certain compliance requirements.
Compliance Program PolicyDescription of Spark's Compliance Program
Spark Policies & Code of Conduct
Frequently Asked Questions
Compliance Agency Monitoring Program (CAMP)
Understanding Your Agency Risk Tier
Understanding your Agency Compliance Metrics: CTMs and Non-CTMs
Understanding Your Agent's Compliance Metrics
Agent Suspension: Spark Monitoring
Agency Carrier Suspension: What happens & What to DoWorkflow for an Agency to request reinstatement from a carrier suspension.
Compliance Allegations & Complaint Questions
Marketing & Communication Compliance
Guidance to help agencies correctly classify, create, and submit compliant marketing and communication materials.
Marketing vs Communication Materials
Submit Marketing & Communication Materials for Spark ReviewGuidance on how to submit marketing and communication materials for Spark review before use, including CMS requirements, scripts, spreadsheets, disclosures, and state-specific rules.
Marketing Materials Guide
Communication Materials Guide
Sales Scripts and Templates
Agent Licensing and Role Requirements
Call Recording Requirements and ScoringWhat calls must be recorded, how to use the scoring tool, and what to track
Compliant Communication with Medicare EligiblesOverview of CMS rules about contacting Medicare Beneficiaries compliantly
Agents Brokers as TPMO’s and TPMO Disclaimer
“One-to-One” Contact Rule
Scope of Appointments (SOA)
Lead Generating ActivitiesForms such as Business Reply Cards (BRC) and/or Permission to Contact (PTC) forms used to generate Medicare leads
Agency & Agent Created Websites
Marketing in a Healthcare Setting and Working with Providers
Marketing Sales Event
Reminder: D-SNP Marketing RestrictionsReminder from CMS regarding the existing restrictions on marketing to individuals who are dually eligible for Medicare and Medicaid
Educational Seminars & Events
Branding, Titles & Required Disclosures
Guidelines for Marketing Materials
Compliant Titles, Disclaimers & Logo Usage
Compliant Agent TitlesCorrect Terminology to Describe Agents
DisclaimersRequired Disclaimers on Communication and Marketing Materials
Medicare Card
Spanish Disclaimers, SOA, and BRC
Spark Logo Guidelines