Spark Help Center

Compliance

Compliance requirements, monitoring standards, and approval processes for all agencies operating under Spark. This section explains how to submit materials, meet TPMO expectations, and remain in good standing.

36 articles

Spark Compliance

Quick links, Contact Us, & Governance

Contact Spark ComplianceHow agencies and agents can contact Spark’s Compliance Team for guidance, support, and questions across all areas of compliance.

Spark Policies & Code of Conduct

Compliance Program PolicyDescription of Spark's Compliance Program

How Spark Reviews & Monitors Compliance

An overview of Spark’s Compliance Monitoring Program, including how marketing and communication materials are reviewed, how activities are monitored, and how Spark works with agencies and carriers to maintain compliance.

Compliance Agency Monitoring Program (CAMP)

Marketing & Communication

Guidance to help agencies correctly classify, create, and submit compliant marketing and communication materials.

Submit Marketing & Communication Materials for Spark ReviewGuidance on how to submit marketing and communication materials for Spark review before use, including CMS requirements, scripts, spreadsheets, disclosures, and state-specific rules.

Marketing vs Communication MaterialsCMS Guidance for Classifying Marketing & Communication Materials Before Submission

Agents Brokers as TPMO’s and TPMO Disclaimer

“One-to-One” Contact Rule

MarketingRequirements and best practices for creating compliant marketing materials, including scripts, ads, websites, social media, events, and other public-facing content that could influence a beneficiary’s enrollment decision._{7 articles}

CommunicationGuidance for creating compliant one-to-one communication materials that are informational only, including emails, texts, and follow-up messages, and how to avoid crossing the CMS marketing “bright line.”_{3 articles}

Branding & Disclosures

Guidelines for Marketing Materials

Compliant Titles, Disclaimers & Logo Usage

Spark Logo Guidelines

Compliant Titles

Spanish Disclaimers, SOA, and BRC

Key Compliance Topics

Compliance FAQ, HIDE/FIDE SNP, Complaints and Allegations support, and Compliance Updates

Plan Year and Compliance Updates

HIDE/FIDE SNP & Other SNP Plans

Extra Help (LIS): Why it matters

Misaligned Plans (Misfits)

C-SNP Verification of Chronic Condition (VCC)

Help a Client Enroll in LIS or MSP

Compliance Allegations & Complaint Questions

Frequently Asked Questions

SSBCI Verification

Resources, Training, & Tools

Resources regarding Compliance Monitoring Program, policies, code of conduct, and quick links

Compliance Training Videos

HIDE/FIDE/SNP Quick Links

Compliance Updates