Spark's Ready to Sell (RTS) status updates automatically once we receive your RTS confirmation from the carrier. If your status shows pending in Spark but the carrier portal shows you as Ready to Sell, no action is needed — Spark will reflect the update once the carrier reports it.
How RTS updates work
Each carrier sends Spark RTS confirmations on their own schedule, and reporting cadence varies by carrier. Once we receive your confirmation, your status updates in Spark within 24 hours.
Plan for 1–2 weeks after the carrier confirms you as Ready to Sell for your status to update in Spark.
Where to check your RTS status
Go to Back Office → View Carrier Contracts and review the status column.
Can I sell while Spark shows pending?
Yes. If the carrier portal shows you as Ready to Sell, you can write business through the carrier's portal — that's the most up-to-date source for your appointment status.
💡 The carrier portal is always the source of truth for your selling status. A pending status in Spark does not block you from writing business at the carrier.
When to reach out for help
If it's been more than 2 weeks since the carrier confirmed your RTS status and Spark still shows pending, email [email protected] so we can look into it.
📣 IMPORTANT NOTE: Manual RTS updates require carrier-issued confirmation and carry compliance considerations. Whenever possible, the recommended path is to wait for the carrier's automatic reporting to refresh your status.
Frequently asked questions
Q: Why does Spark show pending when the carrier says I'm Ready to Sell?
Spark updates RTS status when we receive the carrier's confirmation report — not when the carrier portal updates. Carriers send these reports on their own schedules, so there's a normal lag between the two.
Q: Can I write business while Spark shows pending?
Yes — use the carrier's portal, which reflects your current selling status.
Q: How long should I wait before contacting Spark?
Allow 1–2 weeks after the carrier confirms you as Ready to Sell. If your status hasn't updated by then, email [email protected].
Q: Once my status updates, how long until I can quote and enroll?
After Spark receives the carrier's confirmation, your RTS status appears in Spark within 24 hours, and downstream tools like Quote & Enroll reflect the change in the same window.