Released: March 12, 2024
New - Call Recording Feature Directly in Spark
Spark is excited to announce the launch of our new Call Recording feature! You can now begin making calls directly from the platform, and they will be automatically recorded and uploaded into your account.
Enable the Call Recording feature under Preferences in My Account.
Whether it’s an inbound or an outbound call, you will receive a Spark business phone number with the Call Recording feature. It works as a triangular phone system:
You call agents within the platform from their profile
The system calls you from your Spark business phone number, and you answer the call
The system then calls your contact, connects, and records the call
OR
Contacts call your Spark business phone number
The call forwards to your device and records the call after you’ve answered it
Learn more about the new Spark Call Recording feature here.