FAQ
Can I customize the assets?
Can I customize the assets?
We recommend using Canva for any customizations, at this time Spark does not support custom marketing materials. Once you have downloaded your Marketing Materials asset you can import it to Canva to make any customizations you need - please ensure you submit your material to [email protected] or submit it for review here if you make any changes to the marketing material.
Here is a walkthrough of how to upload your materials to Canva.
Will you add in additional materials?
Will you add in additional materials?
Yes, the Spark team will be adding in new materials for AEP and throughout the year. We will email agents when these assets are available.
Will you have print or direct mail integration to send out direct mail or print assets through the platform?
Will you have print or direct mail integration to send out direct mail or print assets through the platform?
Not at this time. Please follow our Print Guide for printing, and review recommendations in our Direct Mail Guide.
Can the Spark team run an automated marketing campaign to prospects?
Can the Spark team run an automated marketing campaign to prospects?
At this time Spark is not able to run marketing campaigns through your platform.
How do I change my headshot, brand colors, or logo?
How do I change my headshot, brand colors, or logo?
Navigate to your marketing profile under the marketing tab on the platform to update your headshot, logo, or select new brand colors. Ensure to click Save for these updates to transfer to marketing materials.