If a state isn't showing up under one of your carrier contracts in Spark or SunFire, it's almost always because of how state appointments are managed at the carrier level. This article explains why and walks through how to add a missing state.
Why a state might be missing
Only states where you are licensed and appointed by the carrier appear in Spark and SunFire. If a state isn't showing up, one of the following is usually the reason:
You aren't appointed with the carrier in that state yet. A state license alone isn't enough — the carrier also has to appoint you in that state for it to appear.
The state requires pre-appointment instead of just-in-time. Most states use just-in-time appointments (the carrier appoints you when you submit your first application), but some states require pre-appointment before you can sell. See the Contracting FAQ for the current list.
The carrier requires the state addition to happen in their portal, not in Spark. Alignment, Devoted, HealthSpring (Cigna), SCAN, and Wellcare all manage state additions through their own carrier portals. See Add a State on a Carrier Portal for step-by-step instructions per carrier.
How to add a missing state in Spark
For carriers that manage state additions through Spark, follow these steps:
Log in to the Spark platform.
From the left-hand menu, navigate to Back Office > Carrier Contracts.
Click + Add a State.
Select the state(s) you want to add and submit your request.
✅ Most carriers process state addition requests within five business days. Some take longer. Once the update appears in Spark, it will show in SunFire by the next day at the latest.
If your state still doesn't appear
If your state hasn't shown up in Spark or SunFire after a reasonable processing window, email [email protected] with the carrier name and the state(s) you requested so the team can troubleshoot.