The Support team is here when you need us — but before reaching out, you'll often find the fastest answer by starting with our self-serve resources.
Start Here First
The Spark Help Center is available 24/7 and packed with articles, step-by-step walkthroughs, and videos. Browse by topic below or use the search bar to find what you need.
CONTRACTING & CERTIFICATIONS
Contracting Overview — certifications, AHIP, releases, and everything you need to know about getting Ready to Sell (RTS).
Get Contracted — step-by-step walkthroughs for completing your contracting link with each carrier.
Contracting FAQ — answers to common questions on contract status, timelines, and Sunfire access.
Understand Your Contract Status — what each contract status means and what to do next.
Requesting a Release — how to request a release from your current upline to transfer your contracts to Spark.
AEP 2027 Contracting Prep: Transferring Your Contract — carrier deadlines, release options, and how to transfer before AEP.
Take Your Certifications — carrier certification walkthroughs for every major carrier.
PLATFORM & ACCOUNT
Onboard to Our Platform: Overview — new to Spark? Start here.
Access Your Spark Platform Account — how to log in, complete your setup, and resolve common access errors.
Sunfire Quote and Enroll Overview — how to access and get started with Spark's quoting and enrollment tool.
User Management — how to add team members to your account and manage their permissions.
Send a Scope of Appointment — how to send and manage SOAs compliantly through the platform.
Send a Needs Assessment — how to collect client information digitally before an appointment.
Client Retention Program — automated emails and postcards sent to your clients throughout the year, at no extra cost.
Agency Book of Business — how agency principals manage LOA agents and book visibility in Spark.
TRAINING
Want to learn the platform live? Register for a training session at luma.com/sparkteam — available in English and Spanish. You can also browse on-demand video walkthroughs in the Spark Platform Features library.
AI-POWERED CHATBOT
Still can't find what you need? Use the AI-powered chatbot in the bottom right corner of the platform or Help Center for real-time guidance.
When to Contact Us
If you've checked the Help Center and still need a hand, we're here. Reach out for questions or issues you can't resolve through self-serve resources.
Email: [email protected]
Phone: (212) 847-0697
Hours: Monday–Friday, 10 AM–6 PM EST
💡 If something is urgent, call us — that's the fastest way to reach a real person. Otherwise, email works great and we'll get back to you as soon as we can.
Not sure if Support is the right team? Send a note to [email protected] with a bit of context and we'll point you in the right direction.